1. What is AXA iON?
AXA iON stands for AXA Insurance Online. It is the Philippines’ first online life insurance store that allows you to apply and pay for a plan over the Internet.

AXA iON offers the following products:
  • Savings eXentials – savings plan that provides protection and guaranteed returns at maturity which you can use future travel, real estate or business use.
  • Academic eXentials – provides guaranteed cash benefits to help pay tuition fees and other education-related expenses.
  • Health eXentials – provides coverage for critical conditions, hospitalization and so much more, in a single plan.
  • Life eXentials – gives monthly cash payouts for a maximum of 60 months for your family’s basic needs in case of your untimely demise.

2. What are the payment options for buying an AXA eXentials plan in AXA iON?
You can use your Visa or Master Card credit card to pay for your monthly premiums. AXA iON provides the convenience of Auto Charge Facility that automatically charges your monthly premium to your credit card.

3. Can I use someone else’s credit card to purchase through iON?
No. You must be the owner of the credit card that will be used to pay for the initial premium payment as well as the succeeding payments.

4. I am concerned that my credit card might be hacked. How can I be sure of the security of purchasing in AXA iON?
You need not worry about the security of your credit card details. Our payment partner, PesoPay (AsiaPay), is the only online provider in the Philippines to achieve the highest security compliance in the world, PCI DSS 2.0.

AsiaPay, is trusted by 7,000 merchants across Asia, Australia and the United Kingdom.

For more information about PesoPay, you can visit: PesoPay Website

5. I want to buy a product but I do not have a credit card. What are my other options?
You may avail of the Exentials products via accredited AXA distributors in AXA, Metrobank and PSBank branches.

6. Do I need to submit printed or scanned documents or visit an AXA or AXA affiliate branch?
No. AXA iON provides paperless transaction from start to finish. No need to print, scan or visit our branches. By going through the online application process, you provide us all the information we need to effect your plan.

7. Do I need to talk to an insurance agent to accomplish my AXA iON application?
No. Applications in AXA iON are simple, straightforward and very easy to accomplish.
However, if you have an AXA distributor and wish to be assisted, that is acceptable and allowed. Please indicate the name of your AXA representative when asked if you were referred by one.

8. I have questions about the plan I want to buy/I have just bought, who do I call?
For inquiries about your policy details, you may call the AXA Customer Contact Center at (+632) 5815 292 / (+632) 3231 292. You can also email us at Customer.Service@axa.com.ph.

9. I am interested to save, invest, be financially secure but I am not satisfied with the options in AXA iON. Do I have other choices?
Yes. AXA Philippines has a nationwide coverage through 640 Metrobank branches, which are being serviced by 460 financial executives and 29 AXA branch offices that are the home to its growing network of 1,850 exclusive financial advisors who can address your financial needs.